Reviews & Testimonials

At Online Carpets we pride ourselves on providing the highest standard of service, for the best value around. All the reviews you'll see on our site are 100% independent and completely unaltered, so you can be sure that we're providing a top quality service.
Here at Online Carpets we'd like you to see all feedback from our happy customers before making the all important decision.

Buying on the internet can be a scary thought, and we know that listening to other customer's experiences and seeing for yourself the level of service that we provide can put your mind at ease and leave you confident in your order with us.

Please take a look at our Feefo Review Page to see for yourself. All reviews are gathered anonymously from genuine customers.

Some Customer Comments

"I would just like to say that I ordered a carpet for my mum from your company. it was delivered within 24 hours of ordering and free of charge. Great value for money as my mum lives in sheltered housing she didn’t want to spend a lot of money on a carpet, but the carpet she got was of good quality and great value for money. I wouldn't hesitate in ordering from you again in the future. thanks again for your hassle free, great service." - Mrs Stewart

"Hi, I am just sending a little e-mail to say how pleased I was with the service from you and also from the company or should I say person who delivered the Vinyl. I know it took longer than I had anticipated to receive my order as it was out of stock but when I phoned to enquire about it and the fact my credit card had been debited I was always attended to in a very pleasant and professional manner. The man who delivered it phoned to say he was on his way and when he would arrive, he too was pleasant and courteous. This is the service we always expect but very often do not get. I am delighted with my Vinyl and thank you for being such a pleasant company to work with." - Jetta Brown

"I had to send this email to say how fantastic your service is. I ordered a carpet on Thursday and after tracking the order realised its already in the van ready to be delivered some time today. Not only are your prices excellent but clearly so is the delivery. I have ordered smaller items from places closer to home and not had them delivered as fast. Keep up the good work and great prices and I will most definitely be recommending your web site to friends and family and will be purchasing flooring from this site in the future. I did plan on leaving a review but noticed there wasn't a page for this so thought I should email letting you know how pleased I am with your service and thanks again." - Angela Connor

"I just wanted to thank you for the excellent service we received when ordering our carpet. From the very helpful person on the end of the telephone, the competitive price and the very quick delivery, it was a pleasure to deal with a company that is so efficient. We will not hesitate to use your company again when we need any further carpets." - Mike & Tracey Davison

"Have received and fitted my saxony carpet from you and I just wanted to say how absolutely thrilled I am. Beautiful quality and service to be envied..( I spoke to Tom online and he was so helpful). I will most definitely be using your service again...very soon actually :D...Thanks again" - Kath Lewis

"Can't fault this company. From ordering samples to ordering carpet and underlay. Great communication, competitive prices, perfect delivery. I would recommend and use again." - Angela

"Excellent! - I made  couple of phone calls with enquiries, phones answered immediately, very helpful, placed orders and they were delivered fast and efficiently.  Best of all carpets (even though a budget price) look amazing, clean fresh and I'm thrilled to bits, thank you all for such a  easy pleasant and successful experience." - Mrs Emmery

"Great choice of different types of flooring, easy ordering process, great prices and free next day delivery - just great." - Ms Hooley

"Delivery arrived exactly when expected. Vinyl is perfect and looks amazing now it has been fitted! Price was less including delivery than elsewhere. I would recommend Online Carpets to anyone and will be my first port of call should I require more flooring of any kind!" - Ms Anderson

"Website easy to use, prices reasonable, payment easy and delivery was speedy and on the day we had asked for. Overall great experience. The vinyl that arrived look a great and is of a good quality for what we paid. All arrived in good condition. Happy customer" - Miss Dawson

"fantastic service speedy next day delivery, everyone loves the sparkle carpet and couldn't believe the price so all be heading to you to order soon" - Mr Lowe