Frequently Asked Questions
If your question is not answered below, please contact us.
Can I have a free sample to help me make a decision?
Yes, we offer free samples of all of our carpets, artificial grasses and vinyl flooring.
Colours and shades may differ from screen to screen, as well as the lighting in your room. We always recommend ordering samples to see the colour and quality for yourself.
Visit our FREE samples page for more information.
How long does delivery take?
At Online Carpets we offer a Fast Delivery service. Most orders are dispatched on the same working day if you order before 8am on a Monday, or 12 noon Tuesday to Friday. We will then aim to deliver your order within 2 working days from dispatch (this may be longer for some areas of Scotland or offshore areas).
Visit our delivery page for more details.
Do your prices include VAT?
Yes, all of the prices on our website include VAT with no hidden charges at the checkout!
Do feltback carpets need an underlay?
No, feltback carpets can be fitted with or without carpet underlay.
We always recommend adding an underlay to increase the lifetime of any carpet and make your carpet feel softer. It's an affordable way of adding extra comfort and extending the life of your carpet.
See our full selection of affordable carpet underlays here.
How can I place an order?
On Online Carpets you can place your order securely online or over the telephone. You are able to pay securely with a credit or debit card or by PayPal. We do not store any of your sensitive information and all telephone payments are taken through our secure payment portal which is fully PCI compliant.
How do I measure my floor?
If you are unsure or have never fitted flooring before, please take a look at our range of measuring and fitting guides to find which guide is most suitable for you.
Alternatively, seek advice from a professional carpet fitter as their knowledge is invaluable.
If you require further assistance or guidance with your measuring, please contact one of our flooring experts.
I have seen some flooring elsewhere, can you give me a better price
Yes, please get in contact with us with the name of the flooring and where you have seen it for sale.
See our price guarantee page for more information.