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Online Carpets Delivery Info

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Delivery

FREE Fast Delivery

Delivery Information

COVID-19 Update

Status - Despatch operating as normal delivery up to 5 working days from despatch

Please note there are some changes to our normal service levels. Details of which can be found below. We apologise for any inconvenience these changes may cause, but all decisions are being made with the safety of our customers, colleagues & partners in mind.

We are seeing delays in orders arriving by courier due to the extremely high volumes being processed currently whilst many physical stores are closed. We are therefore advising customers that whilst we will dispatch their order within 2 working days of it being placed you should allow up to 5 working days from dispatch for your order to arrive.

We will send a dispatch email with tracking information once your order is shipped. Please do not contact us to ask which day the order will arrive on as we are unable to provide this information. We would instead ask you to check your tracking link each morning as this will update to show "Out For Delivery" on the morning it is loaded to a delivery vehicle.

Please do not contact us within 5 working days of dispatch to chase delivery information as we will only be able to point you to the tracking information we have already provided.

In many cases we are seeing deliveries taking place in parts over several days when completed by courier. Please only contact us once the 5 working day period from dispatch has passed to chase delivery as it is likely the missing item(s) will follow your initial delivery.

If any item on your order is over 80kgs, we may not be able to deliver until after social distancing restrictions have been lifted (Most carpets are under 80kg when less than 8m x 4m in size). We apologise at this time, alternatively if you can provide cut down sizes we will still be able to deliver as usual

The welfare of our customers and staff is our top priority, with this in mind we have implemented extra precautions across the company.

Further information can be found here.

 

All Locations

  • • Saturday delivery is currently unavailable.
     
  • • Most deliveries take place between 7am and 7pm. The driver may only be able to deliver to the kerbside and may require assistance from you on larger items.
     
  • • We always recommend allowing 3 working days between delivery and fitting so that in the unlikely event of a hiccup it can be resolved without inconveniencing you.
     
  • • Please note that there may be a longer delivery timescale for orders with heavier items.
 

Mainland UK*

  • • Free Fast Delivery on all orders over £95. Delivery is £19.95 for orders under £95.
     
  • • All other delivery information is as above in the 'All Locations' section.

*Excludes Scottish Highlands & Offshore

 

Scottish Highlands & Offshore Locations

Online Carpets - Delivery Map

  • • There is an additional charge for delivery to these areas due to the remote location.
     
  • • For Scottish Highlands this is £25 extra. For Isle of Wight this is £10 extra. For Isle of Man this is £70. Please enter your postcode during the checkout for a delivery price.
     
  • • Delivery timescales can vary depending on location. Typically this is 3-5 working days.
     
  • • All other delivery information is as above in the 'All Locations' section.

If you need any further information please contact us by emailing [email protected] or by calling 0800 9705 705.