Customer service opening times
Monday - Friday:8:00am - 8:00pm Saturday - Sunday:9:00am - 5:30pm
Name | Cloud 9 Cirrus 9mm Thick Carpet Underlay |
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TOG Rating | 2.6 |
Manufacturer | Ball & Young |
Thickness | 9mm |
Pack Size (M²) | 15m² |
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![]() ReponseGood Afternoon,Thank you for taking the time to leave feedback regarding your order We are sorry to hear that you thought the underlay was expensive, we do review our prices throughout the year and try to keep the prices as competitive as possible Thank you again for... Read More. Good Afternoon, Thank you for taking the time to leave feedback regarding your order We are sorry to hear that you thought the underlay was expensive, we do review our prices throughout the year and try to keep the prices as competitive as possible Thank you again for your feedback and for your order, this is greatly appreciated Kind Regards |
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![]() ![]() It’s of a reasonable thickness and density, and should support the carpet, without being too squashy. |
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![]() ReponseGood Afternoon,Thank you for taking the time to leave feedback regarding your order. We are sorry to hear you are unhappy with the overall delivery service We can see your full order was dispatched 02/11/2020 for the intended delivery to yourself 03/11/2020 with Tuffnells... Read More. Good Afternoon, Thank you for taking the time to leave feedback regarding your order. We are sorry to hear you are unhappy with the overall delivery service We can see your full order was dispatched 02/11/2020 for the intended delivery to yourself 03/11/2020 with Tuffnells so everything should have arrived together, however we can see that there was a delay with the order arriving at the local Tuffnells delivery depot , and there was a further delay with the grippers arriving which we investigated with Tuffnells who did then locate the grippers but by which time we appreciate this was too late so we can see that we have arranged for the grippers to be refunded. As a company we do try and deliver as many orders as possible with our own delivery drivers and moving forward we are aiming to increase this further and becoming less reliant on third party couriers We have passed your comments on to our feedback team to investigate this Apologies for all the inconvenience caused Kind Regards |
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Read more over at Feefo | ||