Customer service opening times
Monday - Friday:8:00am - 8:00pm Saturday - Sunday:9:00am - 5:30pm
Radiance is a Underfloor Heating Carpet Underlay. Manufactured by Ball & Young Cloud 9 Underlay, Cloud 9 is the brand leader.
This brand new underlay is 6mm thick and is ideal for use with underfloor heating.
Ideal for heavy contract use. Use it anywhere in your home.
Tog rating: 1.3.
The underlay roll has a weight of 15.2kg.
The Cloud 9 Carpet Underlay range is probably the UK's most popular carpet underlay range. All the cloud 9 underlays are guaranteed for the life of your carpet.
Name | Cloud 9 Radiance 6mm Thick Carpet Underlay |
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Free Shipping | Free Ground Shipping |
TOG Rating | 1.3 |
Manufacturer | Ball & Young |
Thickness | 6mm |
Pack Size (M²) | 15m² |
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![]() ![]() I’ve laid carpet with cheaper underlay that this many times before and have never had these issues. The wavy and poor cut alignment means that the job took twice as long. There are better underlays out there. ReponseHello,Thank you for taking the time to provide feedback on your order and we are sorry to hear you experienced an issue with the underlay on your order. This is a product we purchase directly from the manufacturer in standard roll sizes so I am sorry to hear this had not been... Read More. Hello, Thank you for taking the time to provide feedback on your order and we are sorry to hear you experienced an issue with the underlay on your order. This is a product we purchase directly from the manufacturer in standard roll sizes so I am sorry to hear this had not been cut straight which caused issues for you. Had we been notified this was not straight upon arrival and before the item was cut or fitted, we would have been happy to arrange a collection and replacement for you. I do believe we have now reached a resolution to your concern and would like to sincerely apologise for any inconvenience that has been caused. Kind Regards, Chloe |
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![]() ReponseHello,We are sorry to hear this part of your order arrived damaged. We have asked a member of our team to contact you directly about this issue. If you have any further questions, please do not hesitate to contact us. |
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Read more over at Feefo | ||