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Online Carpets Delivery Info
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FREE Fast Delivery

Delivery Information

COVID-19 Update

Status - Despatch of orders are operating as normal. See the next available delivery date during checkout.

If you require your order for a specific fitting date please allow extra time between delivery and fitting in case of any delays.

Delivery may take up to 5 days from despatch.

You are able to choose your preferred date from those we have available during the checkout. We cannot guarantee that the delivery will take place on your preferred date due to some Courier Delays.

This is because couriers are experiencing very high volumes and working with extra precautions as a result of COVID-19.

If any item on your order is over 80kgs, we may not be able to deliver until after social distancing restrictions have been lifted (Most carpets are under 80kg when less than 8m x 4m in size). We apologise at this time, alternatively if you can provide cut down sizes we will still be able to deliver as usual

The welfare of our customers and staff is our top priority, with this in mind we have implemented extra precautions across the company.

Further information can be found here.

Mainland UK*

  • • You can choose your preferred date from our available dates during checkout. Saturday delivery is available for £15 extra.
  • • Free Fast Delivery on all orders over £95. Delivery is £19.95 for orders under £95.
  • • Most deliveries take place between 7am and 7pm. The driver may only be able to deliver to the kerbside and may require assistance from you on larger items.
  • • We always recommend allowing 3 working days between delivery and fitting so that in the unlikely event of a hiccup it can be resolved without inconveniencing you.
  • • Please note that there may be a longer delivery timescale for orders with heavier items.

*Excludes Scottish Highlands & Offshore


Scottish Highlands & Offshore Locations

Online Carpets - Delivery Map

  • • There is an additional charge for delivery to these areas due to the remote location.
  • • For Scottish Highlands this is £25 extra. For Isle of Wight this is £10 extra. For Isle of Man this is £70. Please enter your postcode during the checkout for a delivery price.
  • • Delivery timescales can vary depending on location. Typically this is 3-5 working days.
  • • All other delivery info is as above. 

If you need any further information please contact us by emailing [email protected] or by calling 0800 9705 705.