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Delivery Information

COVID-19 Update

Status - Delivery within 2 working days of despatch

Please note there are some changes to our normal service levels. Details of which can be found below. We apologise for any inconvenience these changes may cause, but all decisions are being made with the safety of our customers, colleagues & partners in mind.

We are expecting the majority of orders to be delivered within 2 working days of the order being placed. Please do not contact us to chase your order if it is within the 2 working day timescale as we will be unable to provide an update for your order.

Whilst we expect the majority of deliveries to take place within the quoted timescales we are seeing more delays than we would normally expect. This is due to additional COVID related precautions, and higher than normal volumes of freight moving through courier networks. With this in mind we would urge customers to allow additional time between delivery and fitting so that should an unforeseen delay occur it does not lead to financial loss through having to cancel a fitter.

We will send a dispatch email with tracking information once your order is shipped. If your order is being delivered by courier you will receive a tracking link. We recommend that you check your tracking link each morning as this will update to show "Out For Delivery" on the morning it is loaded to a delivery vehicle. If your order is being delivered by ourselves we will contact you should there be a delay that prevents delivery on the date stated in your dispatch email.

To check for delivery of your order you should continue to track using the link provided in the email titled: "Your Flooring Order Is Due For Delivery". If you have not received your order after 2 working days we can look to chase up the courier on your behalf and try to provide an update but only at this point.

The welfare of our customers and staff is our top priority, with this in mind we have implemented extra precautions across the company.

Further information can be found here.

 

All Locations

  • • Saturday delivery is currently unavailable.
     
  • • Most deliveries take place between 7am and 7pm. The driver may only be able to deliver to the kerbside and may require assistance from you on larger items.
     
  • • We always recommend allowing 2 working days between delivery and fitting so that in the unlikely event of a hiccup it can be resolved without inconveniencing you.
     
  • • Please note that there may be a longer delivery timescale for orders with heavier items.
 

Mainland UK*

  • • Free Fast Delivery on all orders over £95. Delivery is £19.95 for orders under £95.
     
  • • All other delivery information is as above in the 'All Locations' section.

*Excludes Scottish Highlands & Offshore

 

Scottish Highlands & Offshore Locations

Online Carpets - Delivery Map

  • • There is an additional charge for delivery to these areas due to the remote location.
     
  • • For Scottish Highlands this is £25 extra. For Isle of Wight this is £10 extra. For Isle of Man this is £70. Please enter your postcode during the checkout for a delivery price.
     
  • • Delivery timescales can vary depending on location. Typically this is 3-5 working days.
     
  • • All other delivery information is as above in the 'All Locations' section.

If you need any further information please contact us by emailing [email protected] or by calling 0800 9705 705.