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Online Carpets Delivery Info

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Status - Despatch operating as normal delivery up to 5 working days from despatch


Please Note: There will be times when we are unable to accept incoming telephone calls, this is due to a high number of enquiries and our customer service team working from home.

Therefore if you need to contact us we would prefer it if you could email rather than call.

We have also been experiencing some intermittent technical issues with our phone system. If you are unable to get through or receive a message saying the number is invalid then please email us and we will assist you as quickly as we are able to.

We are working through messages from oldest to newest. Please do not email more than once before receiving a response from us as this will reset your position in our response queue and may delay our response. We expect most customers to receive a response to their enquiry within 24 hours but please allow 48 hours during busy periods.

Before contacting us please check out the frequently asked questions below in case they answer your query:


We are seeing delays in orders arriving by courier due to the extremely high volumes being processed currently whilst many physical stores are closed. We are therefore advising customers that whilst we will dispatch their order within 2 working days of it being placed you should allow up to 5 working days from dispatch for your order to arrive.

Tracking Information

For your order will be emailed once we dispatch your order which should be within 2 working days of the order being placed. You should receive an email by 8pm with the subject: "Your Flooring Order Is Due For Delivery".

Delivery Time Slots

Unfortunately due to courier delays we are currently unable to confirm the specific day of delivery when your order is sent. We would instead encourage you to check the tracking link in the email mentioned above daily as the status will update to "Out For Delivery" on the day the order is loaded to a delivery vehicle. We would discourage customers from emailing asking for a specific day as we will only be able to direct you back to the tracking link you already have.

Part Delivery

In many cases we are seeing couriers deliver orders in more than one part over a period of several days, if you have received only part of your order please do not worry as it is highly likely the remaining items will arrive in the coming days. If you don't have your order and more than 5 working days have passed since the order was dispatched please feel free to contact our Customer Service team who will do their best provide you with an update.

Delayed Delivery

We are expecting the majority of orders to be delivered within 5 working days of dispatch. If you have not received your order after this period we can look to chase up the courier and try to provide an update. We would strongly discourage customers contacting us prior to the 5 working days having passed from dispatch as we will only be able to direct you back to the tracking information provided.

Leaving Items

If you are not available to accept delivery please leave a signed and dated note on your door with details on where you would like your items left.

Drivers Calling Ahead

We pass your contact details given to us during checkout onto the courier. But we cannot guarantee that the driver will call ahead. In many cases courier drivers do not have company phones so will not call ahead. With this in mind if there is a chance you will not be home to accept delivery we would strongly recommend leaving a signed and dated note with instructions on where the order can be left as per the above point.


Ordering Samples

You can place an order for free samples via the product page. You can order up to 6 samples at once. Due to customer service working from home we can only process samples ordered through our website currently.

Delivery Time of Samples

In most cases samples should arrive within 2-3 working days of order. In some areas there maybe some COVID-19 related delays so please allow up to a week for your samples to arrive. If they have not arrived within a week of your request please re-request through the website.

I've not received all of my samples

Due to the high volume of requests and lead time for processing we currently have we are dispatching what is available rather than holding the order back until all samples requested are available to send. If you are missing samples from your pack that you still want to see please re-request these through the website.


Some items are currently not available to purchase due to supply issues relating to manufacturer shutdowns because of COVID-19.

As soon as we have the items back in stock they will be available to purchase again. Unfortunately we cannot give any specific time scales on when items will be back in stock.

All Cormar & Abingdon products have been temporarily taken off sale due to this.


We have extended our returns timescale on all orders until well after the lockdown period is over. We are currently unable to arrange the return of items for you due to staff shortages relating to COVID-19.

We will still accept returns if you are able to arrange return of the items yourself. Our returns address is:

Unit 7, Houndhill Park, Off Bolton Road, Wath Upon Dearne, South Yorkshire, S63 7LG


Email Us

[email protected]

Or use the form below

 

Call Us

Please Note: There will be times when we are unable to accept incoming telephone calls, this is due to a high number of enquiries and our customer service team working from home.

 

Therefore if you need to contact us we would prefer it if you could email rather than call.

 

We have also been experiencing some intermittent technical issues with our phone system. If you are unable to get through or receive a message saying the number is invalid then please email us and we will assist you as quickly as we are able to.

 

0800 9705 705

 

Calls are free of charge from any UK mobile or landline.

 

 

We are the UK’s leading online flooring supplier. We have over 1,000,000m2 of flooring in stock, our huge warehouses allow us to buy in bulk and pass on our savings to you! We guarantee to beat any like for like quote!

 

We offer FREE Fast Delivery on orders over £95*, usually the next working day if you order before 12pm, or let us know your preferred date. Our FREE SAMPLES service lets you find your perfect flooring. We pride ourselves on our excellent customer service, and our Feefo independant feedback reflects this!

 

*See delivery page for more information

 

 

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