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Online Carpets Delivery Info
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Status - Online Orders and Deliveries Operating As Normal. See next available delivery date during checkout.

 


Customer Service

There will be times when we are unable to accept incoming telephone calls, this is due to a high number of enquiries and our customer service team working from home.

Therefore if you need to contact us. We would prefer it if you could email rather than call.

We have also been experiencing some intermittent technical issues with our phone system. If you are unable to get through or receive a message saying the number is invalid then please email us and we will assist you as quickly as we are able to.


Whilst most orders are being delivered on your preferred date, we are seeing a higher number of delayed deliveries with the couriers than usual. This is because couriers are experiencing very high volumes and working with extra precautions as a result of COVID-19.

Tracking Information

For your order will be emailed to you on the working day before your preferred delivery date. You should receive an email by 8pm with the subject: "Your Flooring Order Is Due For Delivery".

Delivery Time Slots

There is a time slot sent on the email referred to above. Unfortunately some couriers cannot give a smaller time slot than 7am to 7pm. If your time slot is showing as 7am to 7pm regrettably we can not get a more narrow time slot.

Leaving Items

If you are not available to accept delivery please leave a signed and dated note on your door with details on where you would like your items left.

Drivers Calling Ahead

We pass your contact details given to us during checkout onto the courier. But we cannot guarantee that the driver will call ahead.

Delayed Delivery

If there is a delay on your delivery please track it via the link on the email with the subject: "Your Flooring Order Is Due For Delivery".


Ordering Samples

You can place an order for free samples via the product page. You can order up to 6 samples at once. Due to customer service working from home we can only process samples ordered through our website currently.

Delivery Time of Samples

Free Samples will take between 3-10 working days to arrive due to delays in Royal Mails network and extra precautions we are taking within the department relating to COVID-19.

Some of the samples I requested were out of stock

Please re-request any samples that did not arrive which you would still like to see.


Some items are currently not available to purchase due to supply issues relating to manufacturer shutdowns because of COVID-19.

As soon as we have the items back in stock they will be available to purchase again. Unfortunately we cannot give any specific time scales on when items will be back in stock.

All Cormar & Abingdon products have been temporarily taken off sale due to this.


We have extended our returns timescale on all orders until well after the lockdown period is over. We are currently unable to arrange the return of items for you due to staff shortages relating to COVID-19.

We will still accept returns if you are able to arrange return of the items yourself. Our returns address is:

Unit 7, Houndhill Park, Off Bolton Road, Wath Upon Dearne, South Yorkshire, S63 7LG


Email Us

[email protected]

Or use the form below

 

Call Us

Please Note: There will be times when we are unable to accept incoming telephone calls, this is due to a high number of enquiries and our customer service team working from home.

 

Therefore if you need to contact us we would prefer it if you could email rather than call.

 

We have also been experiencing some intermittent technical issues with our phone system. If you are unable to get through or receive a message saying the number is invalid then please email us and we will assist you as quickly as we are able to.

 

0800 9705 705

 

Calls are free of charge from any UK mobile or landline.

 

 

We are the UK’s leading online flooring supplier. We have over 1,000,000m2 of flooring in stock, our huge warehouses allow us to buy in bulk and pass on our savings to you! We guarantee to beat any like for like quote!

 

We offer FREE Fast Delivery on orders over £95*, usually the next working day if you order before 12pm, or let us know your preferred date. Our FREE SAMPLES service lets you find your perfect flooring. We pride ourselves on our excellent customer service, and our Feefo independant feedback reflects this!

 

*See delivery page for more information

 

 

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