Contact UsClose

contact

Online Carpets Delivery Info

FREE Fast Delivery
Gold Trusted Service - Feefo Online Carpets Reviews

Contact Us

Status - Delivery as soon as next working day is available for orders placed before 8am to most areas.


We have been experiencing some intermittent technical issues with our phone system. If you are unable to get through or receive a message saying the number is invalid then please email us and we will assist you as quickly as we are able to.

We are working through messages from oldest to newest. Please do not email more than once before receiving a response from us as this will reset your position in our response queue and may delay our response. We expect most customers to receive a response to their enquiry within 24 hours but please allow 48 hours during busy periods.

Before contacting us please check out the frequently asked questions below in case they answer your query:


Tracking Information

For your order will be emailed once we dispatch your item(s). You should receive an email by 8pm the day before scheduled delivery with the subject: "Your Flooring Order Is Due For Delivery".

Delivery Time Slots

We are unfortunately unable to provide specific delivery time slots for courier deliveries. Whilst over 90% of deliveries are being attempted on time we are seeing more delays than we would normally expect. This is due to additional COVID related precautions, and higher than normal volumes of freight moving through courier networks. With this in mind we would encourage you to check the tracking link in the email mentioned above daily as the status will update to "Out For Delivery" on the day the order is loaded to a delivery vehicle to save unnecessary waiting in if there has been an unforeseen delay. If your order is being delivered by one of our vehicles we will contact you should we experience an issue that will prevent delivery taking place on your preferred date.

Delivery

We are expecting the majority of orders to be delivered on the preferred date selected during checkout. We would however encourage customers to allow an additional day for the order to arrive should it not arrive on its expected date before contacting us to allow the courier additional time to fulfil the order in case of a COVID related delay. If you have not received your order after this period we can look to chase up the courier on your behalf and try to provide an update.

Leaving Items

If you are not available to accept delivery please leave a signed and dated note on your door with details on where you would like your items left.

Drivers Calling Ahead

We pass your contact details given to us during checkout onto the courier. But we cannot guarantee that the driver will call ahead. In many cases courier drivers do not have company phones so will not call ahead. With this in mind if there is a chance you will not be home to accept delivery we would strongly recommend leaving a signed and dated note with instructions on where the order can be left as per the above point.


Ordering Samples

You can place an order for free samples via the product page. You can order up to 6 samples at once. Due to customer service working from home we can only process samples ordered through our website currently.

Delivery Time of Samples

In most cases samples should arrive within 2-3 working days of order. In some areas there maybe some COVID-19 related delays so please allow up to a week for your samples to arrive. If they have not arrived within a week of your request please re-request through the website.

I've not received all of my samples

Due to the high volume of requests and lead time for processing we currently have we are dispatching what is available rather than holding the order back until all samples requested are available to send. If you are missing samples from your pack that you still want to see please re-request these through the website.


Some items are currently not available to purchase due to supply issues relating to manufacturer shutdowns because of COVID-19.

As soon as we have the items back in stock they will be available to purchase again. Unfortunately we cannot give any specific time scales on when items will be back in stock.


We can accept return of any unwanted items provided they have not been cut into, changed in any way or fitted and can be returned in their original packaging.

Our returns address is:

Unit 7, Houndhill Park, Off Bolton Road, Wath Upon Dearne, South Yorkshire, S63 7LG

If you would like us to arrange return on your behalf we are able to do so for a fee of £20 for a single item and an extra £10 per additional item. This charge goes towards some of the return costs we incur and is non refundable. To arrange this please call us on 0800 9705 705.


Email Us

[email protected]

Or use the form below

 

Call Us

We have been experiencing some intermittent technical issues with our phone system. If you are unable to get through or receive a message saying the number is invalid then please email us and we will assist you as quickly as we are able to.

 

0800 9705 705

 

Calls are free of charge from any UK mobile or landline.

 

Opening Hours (Call Centre):

Monday - Friday: 8am - 8pm

Saturday - Sunday: 9am - 5:30pm

 

We are the UK’s leading online flooring supplier. We have over 1,000,000m2 of flooring in stock, our huge warehouses allow us to buy in bulk and pass on our savings to you! We guarantee to beat any like for like quote!

 

We offer FREE Fast Delivery on orders over £95*, usually the next working day if you order before 12pm, or let us know your preferred date. Our FREE SAMPLES service lets you find your perfect flooring. We pride ourselves on our excellent customer service, and our Feefo independant feedback reflects this!

 

*See delivery page for more information

 

 

* Required Fields