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Online Carpets Delivery Info

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Status - Despatch operating as normal delivery up to 3 working days from despatch


We have been experiencing some intermittent technical issues with our phone system. If you are unable to get through or receive a message saying the number is invalid then please email us and we will assist you as quickly as we are able to.

We are working through messages from oldest to newest. Please do not email more than once before receiving a response from us as this will reset your position in our response queue and may delay our response. We expect most customers to receive a response to their enquiry within 24 hours but please allow 48 hours during busy periods.

Before contacting us please check out the frequently asked questions below in case they answer your query:


We are seeing delays in orders arriving by courier due to the extremely high volumes being processed currently whilst many physical stores are closed. We are therefore advising customers that whilst we will dispatch their order within 2 working days of it being placed you should allow up to 3 working days from dispatch for your order to arrive.

Tracking Information

For your order will be emailed once we dispatch your order which should be within 2 working days of the order being placed. You should receive an email by 8pm with the subject: "Your Flooring Order Is Due For Delivery".

Delivery Time Slots

Unfortunately due to courier delays we are currently unable to confirm the specific day of delivery when your order is sent. We would instead encourage you to check the tracking link in the email mentioned above daily as the status will update to "Out For Delivery" on the day the order is loaded to a delivery vehicle. We would discourage customers from emailing asking for a specific day as we will only be able to direct you back to the tracking link you already have.

Delayed Delivery

We are expecting the majority of orders to be delivered within 3 working days of dispatch. If you have not received your order after this period we can look to chase up the courier and try to provide an update. We would strongly discourage customers contacting us prior to the 3 working days having passed from dispatch as we will only be able to direct you back to the tracking information provided.

Leaving Items

If you are not available to accept delivery please leave a signed and dated note on your door with details on where you would like your items left.

Drivers Calling Ahead

We pass your contact details given to us during checkout onto the courier. But we cannot guarantee that the driver will call ahead. In many cases courier drivers do not have company phones so will not call ahead. With this in mind if there is a chance you will not be home to accept delivery we would strongly recommend leaving a signed and dated note with instructions on where the order can be left as per the above point.


Ordering Samples

You can place an order for free samples via the product page. You can order up to 6 samples at once. Due to customer service working from home we can only process samples ordered through our website currently.

Delivery Time of Samples

In most cases samples should arrive within 2-3 working days of order. In some areas there maybe some COVID-19 related delays so please allow up to a week for your samples to arrive. If they have not arrived within a week of your request please re-request through the website.

I've not received all of my samples

Due to the high volume of requests and lead time for processing we currently have we are dispatching what is available rather than holding the order back until all samples requested are available to send. If you are missing samples from your pack that you still want to see please re-request these through the website.


Some items are currently not available to purchase due to supply issues relating to manufacturer shutdowns because of COVID-19.

As soon as we have the items back in stock they will be available to purchase again. Unfortunately we cannot give any specific time scales on when items will be back in stock.


We can accept return of any unwanted items provided they have not been cut into, changed in any way or fitted and can be returned in their original packaging.

Our returns address is:

Unit 7, Houndhill Park, Off Bolton Road, Wath Upon Dearne, South Yorkshire, S63 7LG

If you would like us to arrange return on your behalf we are able to do so for a fee of £20 for a single item and an extra £10 per additional item. This charge goes towards some of the return costs we incur and is non refundable. To arrange this please call us on 0800 9705 705.


Email Us

[email protected]

Or use the form below

 

Call Us

We have been experiencing some intermittent technical issues with our phone system. If you are unable to get through or receive a message saying the number is invalid then please email us and we will assist you as quickly as we are able to.

 

0800 9705 705

 

Calls are free of charge from any UK mobile or landline.

 

Opening Hours (Call Centre):

Monday - Friday: 8am - 8pm

Saturday - Sunday: 9am - 5:30pm

 

We are the UK’s leading online flooring supplier. We have over 1,000,000m2 of flooring in stock, our huge warehouses allow us to buy in bulk and pass on our savings to you! We guarantee to beat any like for like quote!

 

We offer FREE Fast Delivery on orders over £95*, usually the next working day if you order before 12pm, or let us know your preferred date. Our FREE SAMPLES service lets you find your perfect flooring. We pride ourselves on our excellent customer service, and our Feefo independant feedback reflects this!

 

*See delivery page for more information

 

 

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